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Facebook website chat integration for business websites

Facebook website chat integration for business websites

Facebook website chat integration for business websites

CWC - Custom web design - Brisbane | | 2017-04-10

What is facebook?

Facebook is an online social sharing platform that allows you to connect with your family and friends online.  It enables you to upload images, write posts, message your friends and family, create pages for you or your business or create groups, advertise your business, like, share and comment on your own or other peoples posts and much much more.

Facebook is most likely the largest online social media sharing platform on the internet.  Billions of people use it on a regular basis, so you can see why you should connect your website or integrate Facebook features into your website,

Why you should have Facebook live chat on your website.

1. It enables better customer service across multiple channels.

Facebook live chat isn't just so you can answer peoples questions on your website, it also enables you to directly chat with them on your Facebook business page as well.  

When a person initiates a chat on your website, it opens up facebook messenger, which is the same chat messaging box that you can use when you chat over facebook.  This chat box is directly connected to your Facebook business page, so you can continue the conversion at a later stage on your facebook page. 

If you miss them on your website, you can still access the chat opened by them later when you are available on Facebook and they will be notified by chat on their page.

It can also be set up so it is only available at certain times, and when it's not available it allows them to send you a message to your email.

The message history is kept forever, there is no limit to how many messages you can receive in a day and your Facebook page can receive multiple simultaneous messages at the same time.

2. It helps you grow and connect your social media presence.

When a chat is initiated by a customer or viewer, they can go directly to your facebook page, where they can interact with your business by chatting, viewing your reviews, posts, comments and much more.  This increases your social media presence.

3. You can create a more personalized experience for the customer

You can access the personal profile of the chat user by visiting their personal Facebook profile.  This helps you to create a more personalized experience for your customer and you can supply them with better support and information.

For a demo click on the "message us" chat box on the bottom right hand of this page and open up the chat box.


There are numerous chat programs and services that are already out there but the advantages of facebook chat business website integrations are the fact that it is based on the largest social media platform on the internet.  So its reach cannot be understated.

It enables your online business website to access a platform that is exposed to over 1.2 billion users and rising.

When the user opens up the messenger chat box, with the familiar icon, they'll be treated to the same messenger experience they have on Facebook regardless if they are on a computer, a tablet, or a phone.

If you already have a sizable Facebook business, and you regularly engage with visitors through your Facebook business page, then you won't have to worry about maintaining a separate channel for your business website, it can also take the strain off your email inquiries for support and questions.

Custom web Creations installs Facebook chat into all websites it makes, it is part of our comprehensive web design packages as standard, however, we can also install other chat platforms as well, that also enable chat marketing by gathering leads and prospective clients.  Visit our homepage for more information or contact us.

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