Question 1

How much does a website cost?

Accepted Answer

Website costs vary based on your needs. Business websites start from $600 for a professional 5-page site. E-commerce stores start from $1,000, and custom web applications start from $700. We provide transparent, fixed-price quotes with no fees.

Question 2

Do you offer payment plans?

Accepted Answer

Yes! We understand cash flow is important, especially for small businesses. We offer flexible payment options including 50% deposit with the balance due on completion, or monthly payment plans for larger projects.

Question 3

What's included in the website price?

Accepted Answer

All our websites include: custom design, mobile responsiveness, basic SEO setup, contact forms, SSL security certificate, and 30 days of post-launch support. Hosting and domain are separate ongoing costs, which we can help you set up.

Question 4

Are there any ongoing costs?

Accepted Answer

The main ongoing costs are domain registration (approximately $15-30/year) and web hosting (approximately $10-50/month depending on your needs). We also offer optional maintenance packages starting from $100/month for updates, backups, and support.

Question 5

Do you offer discounts for multiple projects?

Accepted Answer

Yes! We offer discounts for clients with multiple websites or ongoing projects. Contact us to discuss package deals that suit your needs.

Question 6

How long does it take to build a website?

Accepted Answer

Most business websites are completed within 1-2 weeks. E-commerce sites typically take 2-3 weeks, and custom web applications can take 4-8 weeks depending on complexity. We'll provide a specific timeline in your quote.

Question 7

What's your web design process?

Accepted Answer

Our process includes: 1) Discovery call to understand your needs, 2) Quote and proposal, 3) Design mockups for approval, 4) Development and building, 5) Review and revisions, 6) Testing and launch, 7) Training and handover. You're involved at every step.

Question 8

How many revisions are included?

Accepted Answer

We include 2 rounds of revisions at the design stage and 2 rounds during development. Additional revisions can be arranged at an hourly rate. We find this is usually more than enough when we understand your vision from the start.

Question 9

What do I need to provide?

Accepted Answer

We'll need your logo (if you have one), brand colors, content (text for pages), and any photos you want to use. Don't worry if you don't have everything - we can help with copywriting and source professional images.

Question 10

Can I see progress during the build?

Accepted Answer

Absolutely! We set up a staging site where you can view progress throughout the build. You'll have opportunities to provide feedback at key milestones.

Question 11

Will my website work on mobile phones?

Accepted Answer

Yes! All our websites are mobile-first and fully responsive. They look great and function perfectly on all devices - phones, tablets, laptops, and desktops. This is essential for both user experience and Google rankings.

Question 12

Will my website be found on Google?

Accepted Answer

Every website we build includes basic SEO setup to help you get found on Google. This includes proper page titles, meta descriptions, heading structure, and fast loading speeds. We also offer ongoing SEO packages for businesses wanting to rank higher for competitive keywords.

Question 13

Can I update the website myself?

Accepted Answer

Yes! We build websites with user-friendly content management so you can easily update text, images, and add new pages. We provide training and documentation. For clients who prefer not to manage updates, we offer maintenance packages.

Question 14

Is my website secure?

Accepted Answer

Security is a priority. All our websites include SSL certificates (the padlock in the browser), secure hosting, regular backups, and protection against common threats. We follow security best practices in all our development.

Question 15

What technologies do you use?

Accepted Answer

We primarily build with React, TypeScript, and Tailwind CSS for modern, fast, and maintainable websites. For backend functionality, we use Supabase for databases, authentication, and serverless functions. This tech stack ensures your website is fast, secure, and scalable.

Question 16

Do you provide hosting?

Accepted Answer

We can recommend and help set up hosting that suits your needs and budget. We work with reliable Australian and international hosting providers. Hosting costs vary from $10-50/month depending on your requirements.

Question 17

What types of websites do you build?

Accepted Answer

We build all types of websites including: business websites, e-commerce stores, web applications, landing pages, portfolio sites, and more. We specialize in custom-built solutions using modern technologies rather than templates.

Question 18

Do you offer e-commerce solutions?

Accepted Answer

Yes! We build custom e-commerce stores with features like product catalogs, shopping carts, secure payment processing, inventory management, and more. Our stores are 100% custom-built, giving you complete control without platform fees.

Question 19

Do you offer SEO services?

Accepted Answer

Yes! We offer both one-time SEO setup and ongoing SEO management. Our SEO services include keyword research, on-page optimization, technical SEO, local SEO, and content strategy. We also offer Google Ads management for immediate visibility.

Question 20

Can you help with branding and logos?

Accepted Answer

While our primary focus is web design and development, we can recommend trusted graphic designers and branding specialists in our network. We ensure your website perfectly reflects your brand identity.

Question 21

Do you build mobile apps?

Accepted Answer

We specialize in web applications that work beautifully on all devices, including mobile. For native iOS or Android apps, we can recommend trusted partners. Many businesses find progressive web apps (PWAs) meet their needs without the app store complexity.

Question 22

What support do you offer after launch?

Accepted Answer

All projects include 30 days of free support after launch for any issues or questions. After that, we offer optional maintenance packages or ad-hoc support at our hourly rate. We're always here to help your website succeed.

Question 23

What's included in maintenance packages?

Accepted Answer

Our maintenance packages include: regular backups, security updates, software updates, uptime monitoring, content updates (based on package), technical support, and priority response times. Packages start from $100/month.

Question 24

How quickly do you respond to issues?

Accepted Answer

For clients on maintenance packages, we respond within 4 business hours for urgent issues and 24 hours for standard requests. We understand your website is critical to your business.

Question 25

Can you take over an existing website?

Accepted Answer

Yes, we can take over management of existing websites. We'll first assess the current state of your site to understand what's needed. Depending on the platform and code quality, we may recommend updates or a rebuild for better long-term results.

Question 26

Where are you located?

Accepted Answer

We're based in Brisbane, Queensland, but work with clients across Australia. We collaborate effectively via video calls, email, and project management tools. Local clients in Brisbane can meet face-to-face if preferred.

Question 27

Do I need to meet in person?

Accepted Answer

Not at all! Most of our projects are completed entirely remotely with great success. We use video calls, screen sharing, and collaborative tools to stay connected. However, we're happy to meet Brisbane clients in person if that's your preference.

Question 28

How do I get started?

Accepted Answer

Simply fill out our quote form or give us a call. We'll schedule a free discovery call to discuss your project, understand your goals, and provide a detailed quote. There's no obligation, and we're happy to answer any questions.

Question 29

Do you work with businesses outside Australia?

Accepted Answer

Yes! While most of our clients are Australian, we're happy to work with international clients. Time zones aren't a barrier - we'll find meeting times that work for everyone.

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