Privacy Policy

Last updated: February 2025

1. Introduction

Custom Web Creations ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, and disclose personal information, and how you can access and correct your personal information or make a privacy complaint.

2. Information We Collect

We collect personal information that is reasonably necessary for our business functions. The types of personal information we may collect include:

Information you provide directly:

Name, email address, phone number, and postal address
Business name, ABN, and business contact details
Website URL and existing digital assets
Project requirements, preferences, and specifications
Payment and billing information
Communications and correspondence with us

Information collected automatically:

IP address and browser information
Device type and operating system
Pages visited and time spent on our website
Referring website and search terms used
Location information (general geographic area)

3. How We Collect Information

We collect personal information through the following means:

Contact forms and quote request forms on our website
Email, phone, or in-person communications
Project briefing documents and contracts
Cookies and similar tracking technologies on our website
Social media interactions
Third-party referrals (with your consent)

4. Purpose of Collection and Use

We collect and use your personal information for the following purposes:

To respond to your enquiries and provide quotations
To provide, manage, and deliver our web design and development services
To communicate with you about your project, including progress updates
To process payments and manage billing
To send you service-related communications and technical notices
To improve our website and services
To send marketing communications (with your consent)
To comply with our legal obligations
To protect our legitimate business interests

5. Disclosure of Personal Information

We may disclose your personal information to:

Third-party service providers who assist us in operating our business (e.g., hosting providers, payment processors, email service providers)
Professional advisors (accountants, lawyers) when necessary
Government authorities or law enforcement agencies when required by law
Other parties with your explicit consent

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Some of our service providers may be located overseas (including the United States). Before disclosing information overseas, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a law or binding scheme that provides substantially similar privacy protections.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

SSL/TLS encryption for data transmitted through our website
Secure storage systems with access controls
Regular security updates and monitoring
Limited access to personal information on a need-to-know basis
Secure destruction of personal information when no longer required

While we implement industry-standard security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. Types of cookies we use include:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how visitors use our website
Marketing cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate, incomplete, out-of-date, or misleading information
Anonymity: Deal with us anonymously or using a pseudonym where practicable
Opt-out: Opt out of receiving marketing communications at any time
Complaint: Make a privacy complaint if you believe we have breached the APPs

To exercise these rights, please contact us using the details provided below. We will respond to access and correction requests within 30 days. We may charge a reasonable fee for providing access to your information.

9. Direct Marketing

We may use your personal information to send you marketing communications about our services, industry news, and special offers. You can opt out of receiving marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us directly to request removal from marketing lists

Please note that opting out of marketing communications will not affect service-related communications necessary for the provision of our services.

10. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:

Active client information: Duration of client relationship plus 7 years
Enquiry and quote information: 2 years from last contact
Marketing contacts: Until you opt out or 2 years of inactivity
Financial records: 7 years as required by Australian tax law

When personal information is no longer required, we will securely destroy or de-identify it.

11. Privacy Complaints

If you believe we have breached the Australian Privacy Principles or have a privacy concern, please contact us first. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy complaint, please contact us:

Privacy Officer: Custom Web Creations
Email: info@customwebcreations.com.au
Phone: 0413 468 617
Location: Queensland, Australia

We aim to respond to all privacy enquiries and complaints within 30 days.